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HomeNewsWhy are self-service cash registers more popular in supermarkets than manual cash registers?

Why are self-service cash registers more popular in supermarkets than manual cash registers?

2020-08-17

When some supermarkets do the festival promote, there is always a rush to get the best deals and fill up their shopping carts. At this time, our greatest fear is the long line before the cash register. Sometimes, when the cashier input the goods slowly, the customer needs to return something temporarily, or even needs to add something temporarily, so that his companions go to the shelf to get something, which seriously slows down the time of queuing and checkout later.


Now, many shopping malls, supermarkets and even convenience stores have introduced smart methods such as self-service checkout counters and face scanning to speed up the checkout process. Why is the self-service cashier more popular than the manual cashier?


The self-service checkout is faster than the manual checkout

The self-service cashier eliminates the time for customers to wait in line. By aiming the bar code at the scanning box below the self-service cashier desk, customers can input the goods they want to buy and then pay by mobile payment. If they are skilled in operation, the whole process only takes 1-2 minutes. While waiting in line at the manual checkout line, customers using the self-service checkout counter have already finished scanning the code for the goods and paying by themselves, and walked out of the supermarket with ease.

Self-service checkout can optimize the staff allocation of supermarket

Since self-service cash registers are so convenient, does it mean that supermarket stores no longer need assistants? In fact, in the self-service checkout aisle of the supermarket, you can still see several staff on duty, who are mainly responsible for teaching customers how to use the self-service checkout counter to pay the bill. "Self-service checkout is always a relatively new checkout method, which needs to cultivate users' usage habits. "Once users are familiar with the process, they will be more comfortable with it and it will be faster."

For the operator, a dozen cashiers may also be overwhelmed during peak passenger traffic, requiring additional staff costs to cope. However, in the daily shopping hours, the cashier is very idle, causing manpower waste. The self-service cash register can solve this imbalance. In busy times, it can make a quick cash register and settle accounts to ease the flow of customers. In leisure time, the promotion information can be displayed on the large touch screen of the self-service cash register without any manpower increase or decrease. The self-service checkout counter can work 24 hours a day, which can make up for the manpower shortage on the night shift in convenience stores.

According to the data, about 100,000 self-service cash registers were put into use worldwide in 2009; Domestic demand for self-service cash registers is also growing. Although self-service checkout has many advantages in improving shopping experience and optimizing manpower allocation, it cannot completely replace manual checkout. At present, self-service cash registers do not support cash payments, so customers who use cash will still need to use manual cash registers. However, there are always reasons for the emergence of new things. Self-checkout can meet the diversified needs of different consumer groups.

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